Ricetta di Explore: Getting resolution times (first reply, first resolution, and full resolution) based on tags



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Eric Gao

Zendesk Customer Care

Data ultima modifica: 05 mar 2025


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2 commenti

Hey CJ,

We do not have a native attribute to show this but you can try to check this recipe to get the first reply time as a timestamp in an attribute. Explore recipe: Creating a ticket first reply date attribute

Regards,

Dion

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How can I get a timestamp for First Resolution Time? 

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