Filtering by Section in Search Results

Just adding another +1 that this is needed. Currently, I am using weird code workarounds to automatically filter by “Articles” so that Categories show up by default for users to select from, but would be awesome to have real filters we could implement like most websites have had standard for many years. Users are used to this typical functionality so meeting them where they are at would be ideal for a good support experience.

Adding my vote for this. Being able to filter by section (even if by just one level—no nested subsections) would be valuable. We organize content for different products by category, so users can easily filter to see only the articles that apply to the product they have questions about. But then they have to hope their query gets them close enough to the right article, because there's no way to further winnow down to the relevant results.

+1 for this feature.

In our use case, we want to exclude content that is located in specific Categories from being included in any Guide searches.

+1 for this feature

+1 for this feature

In our environment, filtering is needed to allow clientele to self-service to find the information necessary for Release upgrades. In preparation for an upgrade from Release X to Release Y, this would allow clientele to filter out the pertinent articles/information without utilizing internal resources from Change Management, Relationship Management, Product, and/or Release Management. The self-service benefit will allow clients to obtain the information quickly as a best in class service.

For example, if a client is upgrading from Release X to Release Y, filtering would allow the client to easily determine which features or functionality would be included as part of their upgrade across various releases. This would save internal teams roughly 2-3 hours per upgrade. There are approximately 40 upgrades per year. Therefore, the estimated time saved annually is 80 to 120 hours to our internal teams.

Our idea is to ensure that end-users have filter available during their searches, to easily identify the content that they are looking for.

Other valid filtes would also be:

- By creation date (newer to older - older to newer)
- By Last update date (newer to older - older to newer)
- By relevance (We are using tags but as we have multiple articles using similar tags the other 2 filter above would be helpful)

Adding another +1 for this feature.

We have 3 categories for different products in our Help Center and each category has multiple sections. We've received many customer complaints that they cannot filter their searches before submitting them and they find using the category filters in a long list of results confusing.

Hi everyone,

I wanted to provide a quick update on this thread. We do not currently have any plans to add sections to the search results in Help Center search. However, we have been releasing a number of features in the past year related to Federated Search and the ability to control your search index with External Content. Actually it is entirely possible (although requires using our REST API for external content) to set up the search index so that you index your section pages as "external content records".

I realize this is not an easy point'n'click solution to your problem, but I wanted to let you know of the alternative that is available today.

+1 for this feature

+1 for this feature. Like Shana, our major categories are a bit broad, so filtering by Section would be a lot more useful.