Create report from two different datasets

The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data.  Allowing the ability to use this in conjunction with the ticket datasets would be a huge plus.

I agree, this is a critical feature that would be very useful.

+1 

This feature would be really helpful.

Hi - adding a use case from this in response to my support ticket (#11483638).

We're currently not able to track SLA by agent due to the inability to query from two datasets. For example, in ticket 2521989, both agent Max Brand and agent Juliua Fraser replied to the customer. Yet, in Explore, I'm only able to attribute the SLA targets to Juliua Fraser since she is the current ticket assignee. We need a way to look at the assignee of the time of the SLA breach/achievement. 

Another vote for the ability to combine datasets. I need to be able to show performance of agents updating knowledge base articles that don't have anything to do with tickets.

You don't need create a custom API, but I would like to see it modified so that we can create our own.We are very excited about Zendesk.

We can not make a custom dashboard via API without cost, our work has a value. If you are stil interested we can define the details.

We would like to try that API without cost if possible!!

If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings.

Here’s an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.

I strongly agree!!
It is very valuable to be able to see how agents respond to customer questions and use those responses to improve the content of the Help Center.
Please add me to the list.