Tip: Get desktop/browser notifications for new/changed tickets

This seems SO logical that notifications be created even when the browser is closed/minimised. Please think about some solution!!

I totally agree with the last comment. Since the functionality is already there for Chat and Calls, it seems rather trivial to add the same functionality for Support.

But from what I've seen over the last 3ish years of using Zendesk, they rarely develop new features and never listen to customer feedback.

We are at the stage where we are considering launching our own product, even if it'll only be used internally.

I agree that a native notification built within Zendesk is a solution.

In my opinion, it seems pretty ridiculous to have an audible notification for calls and chat but not one for Support.  Am I expected to leave my browser window on Support and never navigate away?  Is it not understood that in an end-user Support role that I need to navigate to, and jump between multiple browsers and programs to complete a task/request?

I don't mean to sound unappreciative, or like I am complaining.  I personally love how Zendesk has helped my team become more proficient, and allowing us the ability to automate processes, but it seems pretty obvious that if Zendesk offers a suite of products, that its notifications would carry through the entire suite, no?

Ronald, you will select what exactly we will read from your Zendesk.

And we have an option we call "Data is confidential", which you can turn on and in this case, no data will be saved on our servers. They will be processed directly from the memory of our servers without reaching any physical storage.

You can read more about that option here: https://support.integromat.com/hc/en-us/articles/360001988434-Advanced-scenario-settings

What exactly will be sent to Integgromat servers?

It just says your application would be able to read all user data.

What exactly are you reading and what are you storing on your servers?

Need to know this for security and privacy reasons. We cant have any of our customers personal information be readable or stored on your servers.

If all your reading was a value from Zendesk that indicates there is a new or updated ticket is available then that is ok.  But if anything else is read or collected that a big issue.

Hey Scott,
it's working perfectly, we have hundreds of users using it.

Please, get in touch at support@integromat.com, we will look at your scenario and help you fix it.

Best.
Ondrej

This add-on simply doesn't work. Asks for master password, then hangs. Does nothing but show the "spinner" forever. Reload browser and it's back to doing nothing at all. Messed with it for a week now and it just doesn't work. Total crap.

Hi Maricel,
did you connected Zendesk to Integromat as described here? https://www.integromat.com/en/kb/pkg/zendesk/index.html#connecting-the-zendesk-service-to-integromat

Please, get in touch with us at support@integromat.com, we will help you :)

Best. Ondrej

Hi DuBose -

Welcome to the Zendesk Community, and thanks for the feedback! I encourage you to share it in the Product Feedback forum, which the Product Managers read and use to inform their roadmap decisions. Here are a couple of threads that might be relevant to your request:

Desktop Notifications

New Ticket Desktop Notification