Disabling Email notifications for specific agent/admin

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Al Iravan

Data ultimo post: 25 set 2017

Hi,

Would like to know the structural differences between Agent and Admin roles and how we can prevent one of our "agent or admin" users from getting email notifications once a ticket is created or a change is made on it.

To better explain the scenario let's say there's a user with managerial observing role that does not need to be notified every-time a ticket is in or a change/comment is made.
How can we achieve that so the rest of the admins/agents will get email notifications but not that one specific "managerial" user.

Thank you.

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      Heather Rommel

      I believe it may be different based on what plan you have but if you can change/create triggers, you're in luck!  We have made multiple changes to the triggers that come standard with the product. 

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