Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app
Data ultimo post: 20 gen 2022
I have been guided here by Zendesk support, I am receiving the error Proxy error: {:code=>"UnprocessableEntity", :status=>"422", :title=>"Unprocessable Entity", :message=>"Failed to get installation and oauth information for app."} when I attempt to create a request to a 3rd party server, I have followed your extensive guide but still recieving the above.
2
48
48 commenti
Xuan, Pham
Hi,
I have the same issue, can you share with me the solution please?
is it ok to open a ticket to solve it?
thank you.
0
samer
Hi,
I have the same issue, can you share with me the solution please?
is it ok to open a ticket to solve it?
thank you.
1
Colin Bennett
Hi Eric, Certainly, thank you.
0
Eric Nelson
Would you mind if I move this into a ticket so that you can share your code with us?
Thanks!
0
Colin Bennett
Hi,
1: I've tried with the secure setting in a param file and receive the same error.
2: I receive the error when testing locally, I received a 500 error when installed as a private app.
3: Noted regarding the content type, thank you.
0
Eric Nelson
Thanks for sending this over, a couple questions and notes:
1. I see that you have the secure flag listed in the settings. Are you inputting the bearer token as a secure param?
2. Are you encountering this issue when testing the application locally or when zipped and installed in your instance as a private app?
3. The specification of charset=utf-8 on the contentType is redundant as the default for json is utf-8.
Thanks!
0
Colin Bennett
Hi, Please see below my Main.js and Iframe.html
Main.js
$(function() {
var client = ZAFClient.init();
client.invoke('resize', {
width: '100%',
height: '400px'
});
showForm();
$("#add-btn").click(function(event) {
event.preventDefault();
if ($("#subject").val().length < 0) {
client.invoke('notify', 'Subject can\'t be blank.', 'error');
} else {
var task = {
input_data: {
"request": {
subject: $("#subject").val(),
impact: $("#impact").val(),
Urgency: $("#urgency").val(),
subcategory: $("#subcategory").val(),
request_type: $("#request_type").val(),
mode: "zendesk"
}
}
};
sendTaskData(task, client);
}
});
});
function showForm() {
var source = $("#add_task-hdbs").html();
var template = Handlebars.compile(source);
var html = template();
$("#content").html(html);
}
var client = ZAFClient.init();
client.get('ticket.subject').then(function(subject) {
const sub = JSON.stringify(subject);
document.getElementById("subject").innerHTML = (sub.ticket.subject);
console.log(subject);
});
function sendTaskData(task, client) {
var settings = {
url: 'https://XXXX',
contentType: 'application/json;charset=utf-8',
headers: {
"Authorization": "Bearer XXXX",
"Accept": "application/vnd.manageengine.sdp.v3+json",
},
type: 'POST',
cors: false,
secure: true,
httpCompleteResponse: true,
data: JSON.stringify(task)
};
return client.request(settings).then((output) => {
const obj = JSON.parse(output);
document.getElementById("sdid").innerHTML = (obj.request.id);
console.log(output);
}).catch((error) => {
console.log("Error:", error);
});
}
Iframe.html
<!DOCTYPE html>
<html>
<head>
<link href="https://cdn.jsdelivr.net/bootstrap/3.3.6/css/bootstrap.min.css" rel="stylesheet">
<link href="main.css" rel="stylesheet">
<title></title>
</head>
<body>
<div id="content"></div>
<script id="add_task-hdbs" type="text/x-handlebars-template">
<label for="Subject">Subject:</label>
<input type="text" name="subject" id="subject" maxlength="50" placeholder="Field for testing purposes">
<br>
<label for="impact">Impact:</label>
<select name="impact" id="impact">
<option value="low">Low</option>
<option value="medium">Medium</option>
<option value="high">High</option>
<option value="very high">Very High</option>
</select>
<br>
<label for="urgency">Urgency:</label>
<select name="urgency" id="urgency">
<option value="low">Low</option>
<option value="medium">Medium</option>
<option value="high">High</option>
<option value="very high">Very High</option>
</select>
<br>
<label for="subcategory">SubCategory:</label>
<select name="subcategory" id="subcategory">
<option value="Click Once">Click Once</option>
<option value="Comms">Comms</option>
<option value="Display and Resolution">Display and Resolution</option>
<option value="Enquiries API">Enquiries API</option>
<option value="Install">Install</option>
<option value="Licence">Licence</option>
<option value="Local Install">Local Install</option>
<option value="Network/ Connection">Network/ Connection </option>
<option value="Other Issue with Core">Other Issue </option>
<option value="Run A Script">Run A Script</option>
<option value="SMS">SMS</option>
<option value="Local Install">Local Install</option>
</select>
<label for="request_type">Request type:</label>
<select name="request_type" id="request_type">
<option value="Incident">Incident</option>
<option value="Service Request">Service Request</option>
<option value="Request For Information">Request For Information</option>
</select>
<br>
<label for="seviceDesk">ServiceDesk ID<div id="sdid"></div></label>
<!---<input type="text" name="servicedesk" id="servicedesk" maxlength="50" placeholder="" />-->
<br>
<div id="sdid"></div>
<Button id="add-btn" class="btn btn-primary btn-small">Create Request</button>
</form>
</script>
<script src="https://cdn.jsdelivr.net/jquery/3.0.0/jquery.min.js">
</script>
<script src="https://cdnjs.cloudflare.com/ajax/libs/handlebars.js/4.0.5/handlebars.min.js">
</script>
<script src="https://assets.zendesk.com/apps/sdk/2.0/zaf_sdk.js" type="text/javascript">
</script>
<script src="main.js" type="text/javascript">
</script>
<footer>
<a href="https://sdpondemand.manageengine.eu/" target="_blank">ServiceDesk</a>
</footer>
</body>
</html>
0
Eric Nelson
Would you be able to provide us a link to your repository? This will help us to debug the issue more effectively.
Thanks!
0
Accedi per aggiungere un commento.