[Zendesk support provider sdk ] voting feature as Anonymous is working for android and not for iOS ?

Hello anyone reply from zendesk ? i am stuck at my development.

is there any update on it ?

Thanks

Hi Greg,

Thanks for your reply.

Please check the below code block. Please note that we are using the same support provider sdk for both ios and android to voting. we are using the same app id, client id and url to init the sdk. we are using the same api to vote.

We have set identity as anonymous for both platform.

My main problem is voting is working in android but no in iOS even using the same settings.

For android zendesk initialisation using below code block

Zendesk.INSTANCE.init(
    context,
    ZENDESK_URL,
    APPLICATION_ID,
    OAUTH_CLIENT_ID
)

Zendesk.INSTANCE.setIdentity(AnonymousIdentity())
Support.INSTANCE.init(Zendesk.INSTANCE)

For ios zendesk initialisation using below code block

Zendesk.initialize(appId: "appId",
      clientId: "clientId",
      zendeskUrl: "url")
Support.initialize(withZendesk: Zendesk.instance)
let identity = Identity.createAnonymous()
Zendesk.instance?.setIdentity(identity)

For voting we are using the support provider sdk for both iOS and android

for iOS sdk github url : https://github.com/zendesk/support_providers_sdk_ios 

and voting code is as below

let helpCenterProvider = ZDKHelpCenterProvider()
helpCenterProvider.upVoteArticle(withId: artId) { result, error in
      print(result)
      print(error)
}

Response for iOS

Optional(Error Domain=com.zendesk.sdk Code=403 "forbidden" UserInfo={status_code=HTTP Error: 403, NSLocalizedDescription=forbidden})

for Android sdk following: https://zendesk.github.io/mobile_sdk_javadocs/supportv2/v301/index.html?zendesk/support/HelpCenterProvider.html

and voting code is as below

override suspend fun submitVoting(answerId: Long, isUpvote: Boolean) =
    doIfProviderNonNull<Long> {
        val callback = HelpCentreProviderCallback<ArticleVote, Long>(
            cancellableCoroutine = it,
            onSuccess = { vote ->
                it.resumeWith(Result.success(DomainResponse.success(vote?.id)))
            }
        )
        helpCenterProvider?.apply {
            if (isUpvote) {
                upvoteArticle(answerId, callback)
            } else {
                downvoteArticle(answerId, callback)
            }
        }
}

Hi Shanti! When it comes to the voting functionality within our SDKs, both iOS and Android will route through the exact same APIs, with the same permissions. This means that rather than there being a difference between the functionality of the two SDKs, there is a difference in the way that these requests are being authenticated. 

To get to the root of what's happening here, we need to understand what is and is not allowed via the Create Vote API. There are two important things to note here:

• Signed-in end users can use this API, but anonymous users can not
• Agents with specific permissions can make these calls on behalf of any user, regardless of whether that user is anonymous

Could you check the way that you're sending these requests to ensure that when the request is sent is not being sent with an agent or admin's credentials? If it isn't, please share the code block for both platforms so that we can look further into this for you!