Feature Request: Give Admins Ability to Change Agent Status

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CJ Johnson

Data ultimo post: 01 set 2022

Hi, 

Reviving the closed thread about this as this is still not a feature and there's now no avenue to follow-up. 

The last message from Zendesk on this was

"This is something in Explore that we have heard a lot about from our customers and our product managers have plans in H2 of 2022 to start working on our “Taking an Action” feature for our Live Dashboards.

We have plans to support many actions in the future and you will be happy to know the first Use case we plan to tackle this year will be to allow Supervisors or Admins to change Agent Status directly from an Explore Live Dashboard." 

We're in H2 of 2022.  When can we expect this feature?  Will this be available to customers using Live Chat? 

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