Is the an API End Point to Refresh Apps?

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Rebecca Doris

Data ultimo post: 17 gen 2023

Hello! I've been working with ZAF API to build some apps that sometimes require Apps to be refreshed in order for the App to "see" new information manually added to a ticket's custom field.

I'd love to know if there's a Zendesk API end point that can call the action to refresh Apps? Searching within API documentation I'm unable to find this, so it might not exist. Alternatively is there a call to reload a single app?

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      Rebecca Doris

      Oh duh of course, this makes sense! Thanks for your help, I think this will work.

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      Greg Katechis

      Hi Rebecca! I think what you're actually looking for is an event listener to update your app when a custom ticket field changes rather than refreshing the entire app. Take a look at our docs on this topic here. If I misunderstood the question or if this doesn't work for you, drop us a line with your situation and we'll see what we can do to help!

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