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Pull Custom fields from Ticket API

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Aditee Raipurkar

Data ultimo post: 12 apr 2023

I am not able to find what is the name of field on API level and how to pull it via rest API request from tickets API.

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      Eric Nelson

      Hey Aditee,

      I think what Ahmed is suggesting is that you pull the ticket and then parse the response from there. 

      Here's a small example for node.js
       
      var axios = require("axios");

      var config = {
        method: "get",
        url: "https://example.zendesk.com/api/v2/tickets/123",
        headers: {
          Authorization:
            "Basic BASE64-encoded-credentials",
        },
      };

      axios(config)
        .then(function (response) {
          // Pulls the custom field array out of the response
          let customFieldArray = response.data.ticket.custom_fields;

          //Finds the field you want to return from the array.
          let myField = customFieldArray.find((x) => x.id === 12345);
          console.log(JSON.stringify(myField));
        })
        .catch(function (error) {
          console.log(error);
        });

      Hope this helps,

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      Aditee Raipurkar

      Hi Ahmed Zaid,

      Yes I am able to pull the custom field id and values from it ..but I am not able to link it up with respective ticket id..it is showing all the possible values for all the tickets.It is hard to separate it. 

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      Aditee Raipurkar

      I am trying to make an API Call that will give me an answer on a ticket number, but return 1 of the custom fields as a result.

      Zendesk - Individual Ticket Get
      https://domain.zendesk.com/api/v2/tickets/59443.json 

      This will pull the ticket number 59443 and all it's details. Though I wanted to only get the custom field of 360014914040 in my system.

      I can call it by itself, https://domain.zendesk.com/api/v2/ticket_fields/360014914040.json, but of course that just tells me the type of field it is.

      I was hoping I could combine both API's to pull a repose of Ticket 59443 and just get back that custom field? 

      The issue is that when I pull just that ticket, all of the custom fields come in under a custom_field and hard to seperate it 

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