option to rewrite text if no agents are online

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MORIAU BERNARD

Data ultimo post: 13 nov 2023

Is it possible to allow us either have (in messaging)
* a "Transfer to Ticket" answer (instead of transfer to agent) where at the end of the flow just a ticket gets created following standard rules
* the possibility of rewriting the text if no agents are online (we are currently offline...) 

This could allow our clients to use the messaging features without necessarily having to staff chat agents. A way of an advanced version of a user-form.

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