Agent Status API - Reason codes
Data ultimo post: 09 lug 2024
Hi,
I am looking into using the Agent Status API and wanted to understand a couple of things:
- The Reason an Agent is in a given status is provided in the response, but I can't seem to find a description of what each means - some are self-explanatory, but it would be good to have definitive defintions somewhere.
Can anyone answer want AGENT_LOGOUT refers to in the response code? My assumption is the Agent has logged out of Zendesk and therefore the status for the Agent changed. - Is there anyway via the API to see the history for an Agent what statuses they were in, for how long and why that status changed? I understand elements of this can be found in Explore, but I am attempting to understand if we can see the reason why an Agent was in a given status over time.
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