Ticket change events not working when use agent copilot

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Jigar Patel

Data ultimo post: 13 nov 2024

I have used the Zendesk SDK to retrieve user data from the text editor, and it works well. However, when I use Agent Copilot, the ticket change events suddenly stop functioning. I have implemented an event to capture any changes in the ticket editor. I have also attached a video to help you understand the issue better.

 

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