Product Feedback: Omnichannel dataset in Explore

Hi Team, 

Recently, we needed a more in depth reporting capabilities in terms of checking agent capacity historically to determine whether an agent was at full capacity at the time when a messaging conversation was requested. 

We were attempting to use the default Omnichannel dashboard to find this information, however it was missing some metrics and attributes to accurately establish an outcome. 

One of these attributes is Ticket ID, which will help us see on which tickets the agents were working on during a specific time-frame. Another attribute which is missing is the agent status.

We would appreciate if these can be added and the omnichannel dataset is further developed as it can show a lot of in depth and important data which is crucial for properly managing team workload.