Announcing enhanced Explore performance with a 37-month data retention limit

Original article:https://support.zendesk.com/hc/en-us/articles/8356594785050-Announcing-enhanced-Explore-performance-with-a-37-month-data-retention-limit

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.].

I was stunned when I saw this announcement.
This is not an enhancement, it's not anything, it's nothing but a downgrade.
If you make announcements like this after the fact, I would not have renewed my contract with your company.

Who is affected?
It's obvious. It affects agents, administrators, and management.
 

And there is something that has been bothering me for a long time.
I'm wondering why you decided to implement this measure.
The reason is not clear, and you are trying to cover it up with the vague reason of “to improve the speed of loading reports”.
Is it to reduce the load on the processing server? Is it to reduce your server costs?
We are paying you a large amount of money.

What problem do you see this solving?

As it is, I don't think your customers will have any problems unless you put restrictions on the data, right?

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

This will have an impact from now on, right?
Even if it's more than three years ago, it's still our customer's history.
So why are you restricting us from viewing that data when we're not doing anything wrong?
 

What would be your ideal solution to this problem? How would it work or function? 

It is not to impose restrictions as they are now.

Thanks.