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Can we add a group in Zendesk as approver?

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Tahoor Khan

Data ultimo post: 10 mar 2025

Can we add a Group that we created in Zendesk? Suppose we have a Managers group and an agent generates an approval workflow for the group triggering an email and a slack message. If anyone from that group can approve the request, the request status will be approved.

 

Do you have something in works for a use-case like this?

 

 

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    Rahul Narsinghani

    Thanks Tahoor Khan for the feedback, for EAP, we do not have Group approvals. 
    We certainly will look into this feature in the future development planning process.
    We do understand the need for sending it to group approvals is important. 

    CC Gaurav Parbat Kristina Garfinkel 
     

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