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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date.

      Data ultimo post: 13 nov 2024 · Ashley M

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      Feature Request: Reporting on Article Labels in Explore
      Non pianificato
      As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...

      Data ultimo post: 10 set 2020 · Michael Collins

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      Ability to restrict other admins/editors in editing my dashboard
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Data ultimo post: 06 dic 2023 · Gerald J

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Data ultimo post: 12 feb 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Data ultimo post: 12 feb 2025 · Robby

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Data ultimo post: 28 set 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Data ultimo post: 26 nov 2019 · Michael Ferri

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this met...

      Data ultimo post: 05 feb 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Data ultimo post: 04 feb 2025 · 加藤　暁生

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      Explore color conditional formatting is only in Table format :(

      Unfortunately, seems not possible to color coding your query reports onl...

      Data ultimo post: 26 mar 2020 · Diego

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