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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

Data ultimo post: 29 gen 2019 · JacobN

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Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...

Data ultimo post: 19 mar 2025 · Judy Correia

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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

Data ultimo post: 19 feb 2025 · Michael

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Hi How do I change the column widths p...

Data ultimo post: 11 gen 2020 · Paul Wooster

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Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...

Data ultimo post: 30 gen 2024 · Daniela Ragonese

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Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...

Data ultimo post: 10 mar 2025 · Dmitrii Kuzin

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Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

Data ultimo post: 07 mar 2025 · Will

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Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

Data ultimo post: 06 mar 2025 · Jayci Minjare

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I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

Data ultimo post: 04 mar 2025 · Travis Spangle

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I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...

Data ultimo post: 04 mar 2025 · Dean Paquola

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