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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Zendesk email Outlook functionality
      Con risposta
      Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find 100% answer of what I'm loo...

      Data ultimo post: 20 gen 2021 · SUNKKAA

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      Can't submit Tickets as pending when replying
      Con risposta
      So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as...

      Data ultimo post: 21 gen 2021 · Daniel Niemeier

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      Where to configure fields which are common to sub-domain ?
      Con risposta
      We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide ...

      Data ultimo post: 02 feb 2021 · Sushant Patade

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      Tables in Tiket
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      Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the table...

      Data ultimo post: 03 feb 2021 · Grant Mason SMC ZD

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      Importing data into Zendesk as ticket?
      Con risposta
      Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how ...

      Data ultimo post: 04 gen 2021 · ezhil

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      Deleting signature from tickets with a particular tag
      Con risposta
      Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...

      Data ultimo post: 26 gen 2021 · Jan Fendel

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      Can we make a private comment public?
      Con risposta
      We need the ability to make a private comment public after review. Does Zendesk support that?

      Data ultimo post: 28 gen 2021 · Aniqa Elahi

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      Single email for the group
      Con risposta
      Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the t...

      Data ultimo post: 21 gen 2021 · Felipe (Tecna)

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      Public replies not being received by clients
      Con risposta
      Hello, I have sent test emails as a "client" to our support account using my work email address. As I also have access t...

      Data ultimo post: 02 feb 2021 · Petrina Kamya

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      Zendesk Support Forwarding unworked tickets
      Con risposta
      I'm trying to create an automation that will automatically forward an idle ticket to a contractor. The problem is that I...

      Data ultimo post: 19 gen 2021 · Jefferson Black

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