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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Con risposta
      Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

      Data ultimo post: 05 ago 2021 · Renaud Croix

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      Out of Office Notification
      Con risposta
      Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

      Data ultimo post: 09 ago 2021 · Sunita Ramdien

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      Multiple ticket created when support adress in CC
      Con risposta
      Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

      Data ultimo post: 10 ago 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Con risposta
      Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

      Data ultimo post: 06 ago 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Con risposta
      Customer's keep contacting us using the support email

      Data ultimo post: 06 ago 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Con risposta

      We work 24/7 and each agent has a specific roster.

      Data ultimo post: 09 ago 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Con risposta
      Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

      Data ultimo post: 04 ago 2021 · Jessica Su (Data)

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      Attaching files to tickets with user consent
      Con risposta
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

      Data ultimo post: 03 ago 2021 · Nacho Cortés

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      Suspended tickets
      Con risposta
      We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

      Data ultimo post: 27 lug 2021 · Bill Spies

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      Cloning tickets prevented by attachments?
      Con risposta
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Data ultimo post: 21 lug 2021 · Roger Whitacre

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