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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

Data ultimo post: 05 ago 2021 · Renaud Croix

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Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

Data ultimo post: 09 ago 2021 · Sunita Ramdien

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Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

Data ultimo post: 10 ago 2021 · Renaud Croix

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Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

Data ultimo post: 06 ago 2021 · Nico V

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Customer's keep contacting us using the support email

Data ultimo post: 06 ago 2021 · Hayden Fithyan

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We work 24/7 and each agent has a specific roster.

Data ultimo post: 09 ago 2021 · vaibhav

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Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

Data ultimo post: 04 ago 2021 · Jessica Su (Data)

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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

Data ultimo post: 03 ago 2021 · Nacho Cortés

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Suspended tickets
Con risposta
We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

Data ultimo post: 27 lug 2021 · Bill Spies

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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Data ultimo post: 21 lug 2021 · Roger Whitacre

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