Ricerche recenti


Nessuna ricerca recente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


I have a "Reason" field with 5 choices. I have a "Sub-Reason details" field with 15 choices. When I select the "Reason" ...

Data ultimo post: 07 giu 2021 · John Mike

5

Follower

0

Voti

5

Commenti


Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

Data ultimo post: 22 apr 2021 · Léo Branch

4

Follower

1

Voto

2

Commenti


Hello Everybody, Currently we're using Alias A (ab...

Data ultimo post: 28 mag 2021 · Kuldeep Patidar

2

Follower

0

Voti

1

Commento


Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

Data ultimo post: 20 mag 2021 · Justin Francisco - UpWork

2

Follower

1

Voto

1

Commento


I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

Data ultimo post: 21 mag 2021 · Corey Wahler

3

Follower

0

Voti

2

Commenti


Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

Data ultimo post: 18 mag 2021 · Olivier BRUYLANDT

3

Follower

0

Voti

3

Commenti


How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

Data ultimo post: 12 mag 2021 · Miles

2

Follower

1

Voto

1

Commento


Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

Data ultimo post: 27 apr 2021 · Patrick Crane

3

Follower

0

Voti

7

Commenti


How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

Data ultimo post: 26 apr 2021 · Chin Lancelot

3

Follower

0

Voti

2

Commenti


Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

Data ultimo post: 14 mag 2021 · Cameron Priem

2

Follower

0

Voti

2

Commenti