Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...

      Data ultimo post: 19 feb 2025 · Catherine CHAPLAIN

      1

      Follower

      0

      Voti

      1

      Commento

      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Data ultimo post: 25 feb 2025 · mfg

      0

      Follower

      0

      Voti

      0

      Commenti

      Organization fields in each ticket
      Con risposta
      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...

      Data ultimo post: 16 feb 2022 · Claus Meisel

      12

      Follower

      1

      Voto

      12

      Commenti

      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Data ultimo post: 19 feb 2025 · Michael

      0

      Follower

      0

      Voti

      0

      Commenti

      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...

      Data ultimo post: 12 feb 2025 · Rich Herbert

      0

      Follower

      0

      Voti

      0

      Commenti

      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Data ultimo post: 05 feb 2025 · joyce baxley

      1

      Follower

      0

      Voti

      1

      Commento

      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...

      Data ultimo post: 06 feb 2025 · Zach Gilbert

      0

      Follower

      0

      Voti

      0

      Commenti

      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...

      Data ultimo post: 06 mar 2024 · Daniel Silva

      6

      Follower

      0

      Voti

      3

      Commenti

      White, hidden text string at the end of public reply to new ticket
      Con risposta
      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...

      Data ultimo post: 23 mar 2023 · Kevin Zhou

      6

      Follower

      0

      Voti

      5

      Commenti

      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...

      Data ultimo post: 17 ott 2024 · Zhansaya Adyrbek

      2

      Follower

      0

      Voti

      1

      Commento