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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value
      Con risposta
      Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible wh...

      Data ultimo post: 18 mag 2023 · Viktor Hristovski

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      Workaround for not being able to add Organization to Ticket
      Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

      Data ultimo post: 12 ago 2022 · Emily Angel

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      How do you exclude a "received at" email from an auto responder?
      Con risposta
      Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included some...

      Data ultimo post: 03 mar 2022 · Haley W.

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      Formatting "Description shown to end users
      Con risposta
      Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have :

      Data ultimo post: 09 ott 2020 · Loic Bouvet

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      How do I turn off reply-all as a default?
      Con risposta
      Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

      Data ultimo post: 04 ott 2023 · Amanda Hickman

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      Recurring Ticket generation on a frequency/schedule
      Con risposta
      Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

      Data ultimo post: 24 apr 2024 · Rory Brown

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      Via- eMail
      Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get in...

      Data ultimo post: 16 gen 2025 · A.A.K.

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      Brand signature in side conversation
      Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in th...

      Data ultimo post: 17 dic 2024 · Gerrit

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      Targets to Webhooks
      Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the update t...

      Data ultimo post: 18 dic 2024 · Lara Atkins

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      Follow-Up Tickets - Is there a way to manually link a ticket as a "Follow-Up" to another ticket?
      I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

      Data ultimo post: 09 gen 2025 · Aaron Doane

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