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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      @mention email notifications
      Con risposta
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Data ultimo post: 15 apr 2021 · Melvin Pearson

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      Ticket Field Assignee
      Con risposta
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

      Data ultimo post: 22 apr 2021 · Léo Branch

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      Change Alias and need to set up Bounce back email to the requester
      Con risposta
      Hello Everybody, Currently we're using Alias A (ab...

      Data ultimo post: 28 mag 2021 · Kuldeep Patidar

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      How to create a ticket with a web form using customer email and name?
      Con risposta
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

      Data ultimo post: 20 mag 2021 · Justin Francisco - UpWork

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      Ticket being placed in the wrong queue
      Con risposta
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

      Data ultimo post: 21 mag 2021 · Corey Wahler

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      Autofill requestor name
      Con risposta
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

      Data ultimo post: 18 mag 2021 · Olivier BRUYLANDT

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      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Con risposta
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

      Data ultimo post: 12 mag 2021 · Miles

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      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Con risposta
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

      Data ultimo post: 27 apr 2021 · Patrick Crane

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      How do end-users read the public reply
      Con risposta
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Data ultimo post: 26 apr 2021 · Chin Lancelot

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      Tickets default the tags from an organization's tags
      Con risposta
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

      Data ultimo post: 14 mag 2021 · Cameron Priem

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