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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Adding tool tips on hover in knowledge base articles
      Con risposta
      Is there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base arti...

      Data ultimo post: 10 ott 2018 · Jonathan

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      Article Suggestion for Community Page (before a new a post can be created)
      Hi everyone, We’re working on our Community Page right now and getting ready to go live soon. One thing we’re a bit worr...

      Data ultimo post: 05 dic 2024 · Noosh

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      Listing articles in the home_page.hbs template via curlybars or an API script. API v3 to API v4
      Hi Zendesk community, It seems Zendesk's theming API has been

      Data ultimo post: 05 lug 2024 · Simon

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      List articles by labels on the Article page / modify Related articles using labels
      Con risposta
      I'd like to use one article in more than one group of articles - for example, several different products use the same se...

      Data ultimo post: 29 giu 2018 · Katerina Benova

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      Guide Content Block - table line break spacing - how to adjust?
      Does anybody know how to adjust the text line break spacing (height) in a table, within a content block? (in yellow in b...

      Data ultimo post: 29 nov 2024 · F. Keijmes

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      Guide Article vertical spacing - how to adjust
      I've searched and tried, but I'm not really able to change the vertical spacing between components what make up the comp...

      Data ultimo post: 29 nov 2024 · F. Keijmes

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      Guide Article - Displaying First Publish Date & Last Update Date
      Con risposta
      I am trying to have the article to display both the first publish date and the last update date, But I do not seems to b...

      Data ultimo post: 25 ago 2022 · Vicky

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      Do following notifications still apply after moving a section?
      My organization would like to move a section from one category to another. We are wondering if those users who are curre...

      Data ultimo post: 14 nov 2024 · Allison B.

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      APIv4: How to hide the organization field on contact form
      Hi all! I just updated my help center theme from APIv2 to v4 in order to get greater form customization options. But I'm...

      Data ultimo post: 31 ott 2024 · Bryan

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      Hide Search bar in help Center home page
      Con risposta
      HI, is it possible to hide search bar in Help Center homepage ? I have no article in Guide, so I'm using only ticket for...

      Data ultimo post: 23 giu 2020 · Customer Admin

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