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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize image that appears when a Guide ink is shared to social media?
      Con risposta
      Hi, we are trying to personalize the image that pops-up when sharing a guide link, but we havnt been able to do so. We h...

      Data ultimo post: 05 feb 2018 · Ana Bautista

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      Promoted Articles - Changing the Order
      Con risposta
      Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appea...

      Data ultimo post: 22 feb 2018 · David Verhoff

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      [GUIDE] Remove categories
      Con risposta
      I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

      Data ultimo post: 10 gen 2018 · Felipe Azevedo

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      Customizing My Activities
      Con risposta
      We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My acti...

      Data ultimo post: 04 dic 2017 · Josh Stewart

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      Source code for formatted list in Help Center
      Con risposta
      How do I create a formatted list like the following? Please provide the source code.

      Data ultimo post: 02 dic 2017 · Ntan

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      How to change which photos pop up when sharing help center on Facebook?
      Con risposta
      Hi, When sharing our help center on facebook, the images available to attach to the link is only our logo, despite us ha...

      Data ultimo post: 27 nov 2017 · Jørund Thomassen Gjesvik

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      Show different text and use different link according to the guide language
      Con risposta
      Hello, I have the following code in the homepage of my sandbox. 
      <!--Custom Cards--> <li class="blocks-item...

      Data ultimo post: 20 nov 2017 · Vassilios Lourdas

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      Guide reformats HTML code
      Con risposta
      We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. ...

      Data ultimo post: 25 ott 2017 · Juan Eusse

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      Linking to webpage from help center
      Con risposta
      I have set up our help center in the copenhagen theme, and I was wondering how I can add a link either to our company lo...

      Data ultimo post: 16 ott 2017 · Jørund Thomassen Gjesvik

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      Display section names on article page
      Con risposta
      I'm using the Copenhagen theme and love the "Articles in this Section" list that appears on the left sidebar. I'd like t...

      Data ultimo post: 04 ott 2017 · Meghan Mahar

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