Text auto save in side conversations

2 コメント

  • Gareth Elsby

    We've discovered a similar issue when launching side conversations this week. If an agent is composing a side convo and clicks the 'view events' button in the main window, the whole side-convo draft is wiped out and they have to start again. This is extremely frustrating on top of the problem outlined by OP. 

    Could you update us as to what side convo improvements are on the roadmap, and are improvements to the problems outlined in this post being considered/built, please?


  • Manu

    We have a similar issue when accepting a chat or call (for agents working both on tickets and other channels). Is there a timeline for having auto-save on side conversations?



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