We want to enable "Request a Callback" feature even when no agents are Online

5 コメント

  • Ethan Shapiro

    I am interested in a similar feature for our use of Zendesk. We would love to get this up and running as for regulatory reasons we can't have customers leave voicemails and we don't always have our agents on talk. 

  • Anastasia Kachanova

    +1 we are interested as well

  • Jen C

    This is exactly what we are trying to set up as well. Added my vote for this!

  • Atanas Tomov


    This will greatly improve customer experience if Customer Support teams are out of working hours.

  • Mohammad Hasan

    2 years and still not even an acknowledgment has been received from the dev team.



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