Feature Request: Disable reply from customer


3 コメント

  • CJ Johnson

    One solution: You could add a tag to these outgoing messages, that if present when a ticket is created or updated, automatically solves/closes the ticket. If the customer replies after the ticket has closed, creates a follow-up, the tag will carry from the original ticket, and the trigger will fire and auto-close it. You could even add an email notification to the trigger that informs them their email was not read, and instructions on how to contact you for further help, as well, so you know that they got notified that nobody read their last message. 

  • Jacob Jellison

    Hey CJ, thats actually not a bad idea. We will try to get that going. Thank you!

  • Kolten Kittleson
    Zendesk Product Manager

    Hello Jacob,

    I appreciate the feedback on our product, and it looks like CJ gave a great suggestion (and was going to be mine as well). That workflow should close those reply messages in the event a user sends back a message. 

    At this time there aren't any plans to disable tickets from incoming replies to automated emails. But be sure to follow our announcement page for new releases! 



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