最近の検索

最近の検索はありません

Add an option to customize views for an agent without groups

image avatar

Þorleifur Aðalsteinsson

投稿日時：2021年5月19日

It would be a very nice feature to be able to customize what view an agent can see without having to make a group to apply to the view, especially when we have alot of agents that need access to different views.

Having an option to apply a view to just one agent, then we could have fewer groups to prevent missunderstanding

3

2

2件のコメント

日付
    image avatar

    Nicole Saunders

    Zendesk Community Manager

    Thanks for taking the time to share your idea! If others could use similar functionality, please up-vote the original post and add any other details in the comments below.

    1

    image avatar

    Sydney Neubauer

    Upvoted. I have created Personal Views for myself to help keep an eye on certain workflows. It has proven to be necessary that others also need access to this view. At the moment, I take screenshots of my view so they can create another Personal View OR I create a dead group with the Agents and add the view to the Group.

    It would be so much easier and faster if I could share my view with individual Agents

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿