Custom fields for authenticated users with the Chat SDK

回答済み

2 コメント

  • Eric Nelson
    Zendesk Developer Advocacy

    Hey Danilo,

    Unfortunately you're authenticating them into the chat product which is separate from support. With the way this is configured the user records though related, are not actually one and the same. Due to that, you're not going to be able to update the support user fields via the JWT auth into the chat product.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

    0
  • Raman Kalia

    Hi,

    I have a similar requirement of updating a ticket/user custom field originating from chat sdk v2. Anyone having knowhow of doing that?

    Thanks

    Raman

    0

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