Android: RequestListActivity opens without configuration

2021年08月20日 08:33

We have a problem with CustomFields for RequestActivity.
We start HelpCenterActivity and when user click to new ticket and create it then custom fields are sending.

But when user click to MyTickets (in toolbar) and then click to new ticket, custom fields aren't sending.

I tried to figure out and found that RequestListActivity opens without configuration because inside HelpCenterActivity, HelpCenterConfiguration tries cast to RequestListConfiguration.

Could you help me? Maybe you know some workaround?

Thanks

4 コメント

Christopher Kennedy
- 2021年08月23日 15:37
Zendesk Developer Advocacy
Hi Aliaksei,

I'd like to try to replicate this in a test app. To clarify the steps, does this only happen after successfully submitting the first request with custom fields?

Thanks,

0
Aliaksei Yermalovich
- 2021年08月24日 05:27
Hi Christopher,

Thanks for reply! This happens every time when you create new or open exists ticket from My Tickets (RequestListActivity). But the most important thing is to open My Tickets screen from the Support screen. (HelpCenterActivity).

Thanks

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Aliaksei Yermalovich
- 2021年08月31日 10:20
Hi

Do you have any update regarding this issue?

Thanks

0
Christopher Kennedy
- 2021年09月03日 21:29
Zendesk Developer Advocacy
Hi Aliaksei,

Thanks for the context. You can create a RequestActivity configuration containing the custom field data and then pass the configuration to the show() method of the RequestListActivity or HelpCenterActivity builder. Are you still not receiving the custom field values when using this approach?

0

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4 コメント

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