How to improve Form selection when creating a new ticket

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Andrew Paterson

投稿日時：2021年9月30日

As the number of teams using our Zendesk instance grows the number of Forms we have also inevitably increases.

Selecting the correct form when agents create a new ticket is really painful, there is no ability to:
  • start typing to filter down the options
  • nest the forms to make them easier for an agent to find
  • hide certain forms from specific groups
 
Any of the above would be a huge improvement in the usability of the system, could you let me know if any are or have been considered or if there is any other improvement planned in this area?
 
Thanks

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