Use ticket assignee ID as a placeholder

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  • Love Penuliar

    Hi, Charlie!

    A placeholder for the ticket assignee ID does exist. For the assignee ID placeholder, you can use {{}}. The same information is listed in this article about Zendesk Support placeholders reference under the User data section. With that placeholder being available, it also means you can use {{}} and {{}}​ as valid placeholders for other workflows whenever you need them.

    Hope this helps and let us know if you'll need additional details.



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