Adding Attachments from Side Conversation to Ticket
Hi!
We are looking for a way to easily transfer attachments from the side conversation back to the main ticket.
We have tried the drag and drop option but the attachment appears as a link, which the recipients may easily miss out. As such, our agents have to first save the file on their desktop before re-attaching.
Are there other options possibly in the pipeline to enhance this?
Thanks!

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I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot about this feature.
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+1 To this. No easy way to move attachments between ticket comments and side conversations. This is a large requested feature. Would be nice to have some way in the API to do this
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Adding to this conversation, as this would be very useful for our Organization but does not seem yet to be a feature.
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We need something like this too
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It would be very necessary for us, as it's distrubing our workflow at the moment.
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