Adding Attachments from Side Conversation to Ticket

Suria (Sandbox)

• 2020年12月08日 05:35

Hi!

We are looking for a way to easily transfer attachments from the side conversation back to the main ticket.

 

We have tried the drag and drop option but the attachment appears as a link, which the recipients may easily miss out. As such, our agents have to first save the file on their desktop before re-attaching.

 

Are there other options possibly in the pipeline to enhance this?

 

Thanks!

 

• Adrian Bishop

  • 2021年01月22日 09:13

  I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot about this feature.

• Permanently deleted user

  • 2021年10月19日 13:32

  +1 To this. No easy way to move attachments between ticket comments and side conversations. This is a large requested feature. Would be nice to have some way in the API to do this

• Jason Kral

  • 2022年03月30日 19:54

  Adding to this conversation, as this would be very useful for our Organization but does not seem yet to be a feature. 

   

• Meike Kipphan

  • 2022年10月28日 07:10

  We need something like this too

• Sarah Julean

  • 2022年11月03日 16:42

  It would be very necessary for us, as it's distrubing our workflow at the moment.

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