Adding Attachments from Side Conversation to Ticket
We are looking for a way to easily transfer attachments from the side conversation back to the main ticket.
We have tried the drag and drop option but the attachment appears as a link, which the recipients may easily miss out. As such, our agents have to first save the file on their desktop before re-attaching.
Are there other options possibly in the pipeline to enhance this?
I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot about this feature.
+1 To this. No easy way to move attachments between ticket comments and side conversations. This is a large requested feature. Would be nice to have some way in the API to do this
Adding to this conversation, as this would be very useful for our Organization but does not seem yet to be a feature.
We need something like this too
It would be very necessary for us, as it's distrubing our workflow at the moment.