Unable to send Email addresses with accented characters
回答済みIt is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö. As of now, we can't send emails from Zendesk to an email address that has one of these characters in it. I would assume that the use of these characters in email addresses will grow. Is this something that you will look into?
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hello Brett Bowser,
The lack of this feature is really preventing some of our users to access your service. Do you have any update please?
Best regards
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Hey Brett,
I am following up on this topic. Do you plan to support not only accented email addresses but internationalized domain names (IDN) and/or email address internationalization (EAI)?
Thank you.
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Hey Brett Bowser,
we also need this function very urgently.
Is there already new information?
Thank you. -
We really need an update here Brett Bowser. Thank you!
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Hi Brett Bowser
I hope your team can fix this soon.
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Hi Brett Bowser
it is frustrating to have to explain to a customer that we cannot use his e-mail address because of an accented character like ö. When will the problem be solved? -
Brett Bowser, As an international org, we would naturally have a number of email address in our end user list with accented characters. Is there a solution? by changing the character from ø to O, will the email get there? This is a huge concern for us and not the first time we have seen this.
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Hey Jacob,
Accented characters in email addresses are not supported at this time and it doesn't look like this is on our roadmap currently. I'll leave this post in our Product Feedback topic so our Product Managers are aware of this need.
Thanks for taking the time to share this with us!
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Hi Andy,
At the moment, we don't currently have resources available outlining acceptable characters. And as I have confirmed, accented characters are still not supported up to this day. Due to the potential impact of those characters on other systems, they are disallowed. i hope this clear the matter.
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