Markdown for customers

Ok, I have written a TamperMonkey script, that displays user issued content as markdown.

You can install it from here and try it out.

https://greasyfork.org/en/scripts/475835-zendesk-user-ticket-markdown

Almost four years and we finally got it - the official markdown in Zendesk for end users!

Thank you Philipp for sharing with Zendesk how easily this is done.

@Tony does it work for you? I have tested it myself and had no other testers so far.

Of course it would be much easier to implement for zendesk, than this rather ugly hack. What the hack, they make millions a year but are incapable to implement such a simple feature request. But maybe they saw some side-effects this might bring with it, that I fail to see. Who knows.

Trello is another candidate. For years, could be a decade already, the request to support tables in their markdown renderer for card descriptions remained unheard. But because their layout is more complex (its an editor) its not so easy to patch.

It works out of the box with the current Zendesk theme we are using(https://www.zendesk.com/marketplace/themes/83/vertio/?queryID=d5d756be6872d4d2f08ff9d1b676e7b7). I've also tested it myself using a personal account by submitting a ticket with all available markdown options:

(screenshot of the ticket submitting form)

Additionally, we already have clients that used it in an actual ticket. Thanks to them, I checked it myself; the ticket formatting is much better with the end-user markdown.

Below is a screenshot of my test ticket to verify this and see it with my own eyes :D

Thanks Harald for brining this up. Version 1.4 has this security issue fixed!

Thanks @Tony for confirming it basically works. Happy for your customers. Markdown for the win!