Comparing or calculations on many numeric/decimal fields in Zendesk ticket



投稿日時:2020年2月20日

Hi,

In our Zendesk tickets, we have a couple of numeric or decimal fields in many. It would be efficient for the agent if the calculations or comparing these fields could be set up.

Examples:

  1. I have costs like hotels, meals, and others which are numeric fields. In the end, I have field 'Total' where is a number which is a sum of the three previous fields.
    Hotel + Meal + Other = Total

    The above will help us to eliminate human error when calculations are done manually and manually copied.

  2. I have different costs, and some costs cannot be higher than the other. I would like to have a possibility to set up such conditions, which would pop-up an error and prevent from submitting a ticket.
    Example (based on the previous one):

    Meal < Total

    Meal = 20
    Total = 10
    It will show an error saying that the Total field cannot be lower than Meal

    Meal = 10
    Total = 20
    No error, agent can submit a ticket

 

Thank you


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