We are constantly needing to filter or sort our tickets. Right now the only way is to create a different view to accomplish this. However, it is cumbersome and not quick to go and create a whole new view. It would be VERY nice if we could have a view that would allow us to filter the results on the fly.
Example, primary view would be ALL tickets, then you select to only show 1 or 2 support groups, then you select to show only the open tickets, then you select to sort by request date. But then you need to change which support groups you are looking at, so you unselect the original support groups, and select 2 different ones.
Our work requires us to sort and filter through these tickets. We know we can export the results and do this in Excel, but in excel we can't link direct to the tickets and the data then isn't live. Seems to me that Zendesk should have this functionality built into the product.