Add end-user as CC via Trigger or Automation
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投稿日時：2009年10月22日
Desired functionality: a way to automatically add a CC to tickets that match a certain condition.
Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address. This would allow the organization's primary contact stay in the loop about what their employees have requested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
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518件のコメント
Ross Dewar
bumping this thread. I'm finding it difficult to understand why this feature doesn't already exist.
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Philippe Balogh
Kristen Mirenda, a Zendesk Product Manager stated in 2018, that she's officially removing the "Planned" label to avoid confusion. Nevertheless this thread will celebrate its 11th anniversary in two months from now. Maybe there is already the possibility to get a certificate in the Guinness Book of World Records.
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ZZ Graeme Carmichael
Sorry, but no, this is not in the product. You would have to use a workaround like targets as suggested by Pierre here.
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Pete Cockett
Did this ever get added to production?
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Softland Zendesk
Our organization is interested on this feature too.
1
Alejandro Colon
Nicole - Community Manager
Can we get an update on this?
It has been 2 years since an official update from Zendesk.
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Philippe Balogh
Yes, there was an update recently. The whole thread and its desired functionality became time-barred in October 2019. The ten years are up. :o
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Anna Blackstone
Is there an update on this functionality?
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Reine Berg
This is the most unneccesarry process ever!.. What about just adding the e-mail adress. Or is that to complicated?
It works fine with Freshdesk...
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Jhoan Zabala
Hi Rob.
I agree with you, I only offered a solution to this case, is an alternative for who they can implement in this way.
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