Zendesk mobile app keeps logging me out

After upgrading to v2.15.2 the issue is resolved.

Thanks!!

This looks to be rectified now after upgrading to v2.15.2. Thank you for finally resolving the bug - much appreciated!

To everyone following this thread, feel free to comment if you still happen to experience the log out issues in 2.15.2.

Hi all, 

Our team have released version 2.15.2 to the Apple App Store. 

Your app should be automatically updated or else you can manually update it through the app store. 

Please let us know if this resolves the issue for you or if you are still having issues, feel free to let us know in this thread.

Thanks for all your patience and understanding with this issue.

Will 

Thanks for the info Will. I am having the same problem, getting logged very often.

Hi Jonathan, thank you for your message. Our team have been testing a fix over the weekend and have submitted it to the app store for approval. 

We are expecting the approval to be granted by end of day Tuesday the 19th October and the release will then be made available for all users from the app store. 

We will let you know if that changes in this thread.

Thanks,

Will 

Any update? This is a serious issue for many of our support techs.

Hi Isi and Nate,

Our Mobile apps team are actively working to solve this issue. We are now waiting for an update regarding a fix. We will keep you posted and we appreciate your patience on this matter.

Same thing has been happening to be recently. Sometimes I get logged out multiple times in the same day. This is not limited to SSO. I have tried logging on with my regular username/password as well and it still does thing same thing.

Using 2.15.1 on iOS 15.0.1

Hi, there is still an issue with the latest release 2.15.1 and iOS 15.0.1 whereby the app is logging itself out after an indefinite time (I can frequently replicate it after opening the app the following day).

The notifications are also not working which was the case in the 2.15.0 version whereby notifications still appear against the app icon even though I've checked all notifications within the mobile app (multiple times).

Can this please be rectified asap so I can reliably utilise the app to support out of business hours incident response?

Thanks