Allow articles to be posted to multiple sections

Hi Katarzyna Karpinska is there an update on this please on the release date?

Hi Rebecca, 

We've done a lot of back-stage work last year to enable this feature and we are actively working on this functionality right now. We hope for a first release in a few months. 

Is there any update for 2024 on the outlook or status of this feature to allow an article to reside in multiple "sections"? (not Content Blocks) - Thank you! 

When chickens start growing teeth, the feature will be available...

The following is one idea for this suggested Zendesk feature to help you think through it. This is using an "alias" feature.

1. Add a Create Alias Article button on the article's right side editing panel, maybe just above the Archive Article button.
2. User decides to have the same article show up in two different Guide sections. User clicks Create Alias Article button and a popup asks to choose the destination section, then when selected, clicks submit.
3. Under this button it now shows a section name as the selected alias location for reference.
4. When anyone goes to the section where the alias is located, that article label in the list with an "alias" icon to indicate it's an alias. When they click to open it, it brings them to the original article.
5. When the user admin goes to archive or delete an article (or archive) that has one or more aliases, a app prompts the admin saying it has aliases and deleting (or archiving) the article will also delete (archive) all aliases.

Any update on this feature? This would be a huge win for our kb! 

When can we expect an EAP to start?

Thanks.

It's just a dream over 10 years long, that shows the commitment to their customers...
We are in need of that feature too and still, this big ask is going again after 10 years to the black hole!!!
Really dissapointing...

Also interested in having the ability to have a single article populate in multiple locations. 

Hello there,

We hope you're doing well!

Our team has been working on a solution proposals to address the issue in this thread, and we're eager to gather feedback from you to better understand and validate the usability of our proposed changes. This will help us ensure that we're on the right track to meet your needs and improve overall satisfaction with Zendesk Guide.

We're looking for participants who:

• Regularly create and manage articles in Zendesk Guide.
• Experience challenges in replicating the same content across multiple sections or brands, leading to content duplication.
• Are interested in providing feedback on our proposed changes to address this issue.

The study will involve a 1-hour session, during which you'll have the opportunity to test a prototype of our proposed changes and share your thoughts on the potential improvements.

If you're interested in participating and fit the criteria mentioned above, please click the following invitation link, which will start with a short screener survey: Invitation Link

Thank you in advance for considering this opportunity. Your participation and feedback are invaluable to us, and we truly appreciate your support in making Zendesk Guide even better for all our customers!