Feedback on Side Conversations API

5 コメント

  • Dean Kongslie

    A couple code examples of how to use html_body in the API would be nice.  I want our emails to look like normal ZD emails that come out, but they are very basic in structure currently.

  • Cheeny Aban
    Zendesk Customer Care

    Hi Dean,

    Thank you for sending your feedback on our Community. I've marked this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.


  • Line Rahal


    I am not able to retrieve the side conversations using the API. It seems like the email/password auth doesn't work. Would you have a precise example on how to handle this?
    Thanks a lot!

  • Christine
    Zendesk Engineering
    Hi Line,
    For the steps on how to authenticate API requests, see How can I authenticate API requests?
    I see that you have an ongoing support ticket, particularly with Side Conversations API requests and this is currently being looked at by our team, we'll continue to assist you on the ticket! Kindly wait for an update via email soon.

    Thank you!
  • Line Rahal

    Sorry but it is not clear. In the documentation (from the link you gave) it is written that we should write something like this :

    Authorization: Basic {base-64-encoded email_address/token:api_token}

    And in the other documentation (, it is written:

    import requests
    url = ""headers = {	"Content-Type": "application/json",}
    response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers

    I would like to use a token because email/password doesn't work. But I don't get how to write the python call using token, because it is not documented. Is it possible to have a little more help on this topic please?
    I didn't get an answer yet from the zendesk support...

    Thanks a lot!



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