• Dean Kongslie

  • 2021年07月07日 00:09

  A couple code examples of how to use html_body in the API would be nice.  I want our emails to look like normal ZD emails that come out, but they are very basic in structure currently.

• Cheeny Aban

  • 2021年07月11日 14:46

  Zendesk Customer Care

  Hi Dean,

  Thank you for sending your feedback on our Community. I've marked this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

   

• Line Rahal

  • 2023年10月09日 12:54

  Hello,

  I am not able to retrieve the side conversations using the API. It seems like the email/password auth doesn't work. Would you have a precise example on how to handle this?
  Thanks a lot!

• Christine

  • 2023年10月10日 05:02

  Zendesk Engineering

  Hi Line,
   
  For the steps on how to authenticate API requests, see How can I authenticate API requests?
   
  I see that you have an ongoing support ticket, particularly with Side Conversations API requests and this is currently being looked at by our team, we'll continue to assist you on the ticket! Kindly wait for an update via email soon.
  
  Thank you!
  
• Line Rahal

  • 2023年10月10日 09:16

  Sorry but it is not clear. In the documentation (from the link you gave) it is written that we should write something like this :

  Authorization: Basic {base-64-encoded email_address/token:api_token}

  And in the other documentation (https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/#list-side-conversations), it is written:

  import requests
  url = "https://support.zendesk.com/api/v2/tickets/1/side_conversations"headers = {	"Content-Type": "application/json",}
  response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers

  I would like to use a token because email/password doesn't work. But I don't get how to write the python call using token, because it is not documented. Is it possible to have a little more help on this topic please?
  I didn't get an answer yet from the zendesk support...
  
  Thanks a lot!

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