Notify Side conversation recipient through Automations
are there any plans to add this functionality to the system?
Our use case:
When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set the ticket to 'on-hold'.
If they haven't replied after 24 hours, we want to send them an automated notification like "respond to us please".
This is similar to other automated notifications we send to the requester of a ticket after some time has passed like "we still haven't heard from you" or "we'll get back to you soon".
We have a similar need to resend a Side Conversation if there has not been a response via an automation just as we do a pending ticket's public reply.
Same need here. Any ideas for a workaround?
Please let me know if anyone has found a workaround for this, or if this is a planned Zendesk feature. We want to be able to automate followups on side conversations
Looking for this as well, did anyone find a workaround for this?
Would be helpful for us as well!
That would be SO useful for us as well !
We didn't find any workaround except creating a child ticket instead of email.. (assigned to yourself then changing the requester). Not ideal.