Getting ticket and organizational fields to contain a clickable hyperlink
I'd like to put a hyperlink in a text box so that agents can click the link instead of having to copy/paste a URL. The URL will be sync'd from our ERP system and be different for each account.
Screen shot example:
https://drive.google.com/a/nbs-us.com/file/d/1Zl9txVJpxpQ3QnJJSB4kGDszoY_DEnOz/view?usp=drivesdk
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+1 for the same feature
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I found a work around for this. If you use the multi line field instead of the regular text field you can use hyperlinks. It ended up looking like this for us: https://drive.google.com/a/nbs-us.com/file/d/1Zbgmn1BXnuSDh3in953ha055IjQcbhj3/view?usp=drivesdk
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Hi Daniel,
how did you make this work? I tried putting in the html <a> URL and also tried pasting the URL itself, but it didn't work for me.
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Hi Fabio! If you set the field type as multi line instead of a regular text field then enter a hyperlink it turns it blue and clickable without further changes or formatting.
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Unfortunately not for me:
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Hmm.. maybe try clicking out of the box afterward? This is the behavior for multi-lines in our tenant (25s video): https://drive.google.com/a/nbs-us.com/file/d/1nWiNSy4lLZgRa9Z6yijMYLvx7iM7Kf-5/view?usp=drivesdk
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Nevermind, I just tried it in a ticket instead of on an org (which is where we use them) and it does not work as described above.
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Hey All:
I took Daniel's suggestion and used it as a Multi Line Organization field. I went to my Organizations and added a hyperlink to each and YES it does work. When I am working a ticket, I can click on the Organization and click the links to other sites we keep information on. Thanks Daniel for the great information.
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Feature Request here to vote on it: https://support.zendesk.com/hc/en-us/community/posts/1260801860089-URL-custom-field-type
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This is really needed for Ticket field.
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+1 we need links so we can link to records in other systems (e.g. ERP)
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same here :)
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+1
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much needed
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