Recently we are seeing an unexplained rise in Bad Reviews on tickets that were solved almost immediately with no incident. Wondering if anyone else is seeing that or if there been any reported BUGS with CSAT's?
Hi Kristen DiRocco It sounds like you are running into this issue where anti-virus software is checking the links. There's a solution in this article: https://support.zendesk.com/hc/en-us/articles/4408831380122-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-
Thank you, I'll take a look at that article!