User Identification in messaging

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Gabbi

投稿日時：2021年11月18日

We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zendesk legacy chat has a function where we'd just call from the code, passing it all the login data so that the user doesn't have to manually input this every time they start a chat. We're wondering if there is something equivalent to zE('webWidget', 'identify') and zE('webWidget', 'logout') supported in the new Zendesk Messaging? 

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      Bernd Naehler

      Christopher Kennedy Any updates on this essential feature?

      It is a bit annoying for logged in users that already use their email to log in to our service to need to fill it in again, when they want to get in contact.

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      Christopher Kennedy

      Hi Gabbi,
       
      It is not possible at this time.  But we are working to add authentication functionality to the web widget for Messaging, which will allow you to accomplish this.
       
      Best,

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