Disable "Suspend User" for agents

2 コメント

  • Alina Wright
    Zendesk Product Manager

    Thanks for sharing your feedback Larry. What kind of edits should an agent be able to make? Are there workarounds you're currently using to make this work? Would love to understand the impact on your team so I can help prioritize this work.



  • Chris Fassano

    For my team, we need our agents to make the following edits to contacts:

    • Name
    • Contact info (email, phone number, etc)
    • Linked organization(s)
    • Merging contacts

    There really isn't a workaround. We need our agents to perform these edits so they also have the ability to suspend users.



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