Change channels in the composer from SMS to Email

2 コメント

  • Lisa Colpoys

    Would like to strongly second this request. Currently on SMS initiated tickets, if an email address is added to the user profile later, then subsequent replies appear to be sent by email, although perhaps they are sent to both email and SMS. Would be better to be able to choose so as not to annoy customers by responding via 2 channels.. 

  • JackeryJapan




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