tl:dr Can I get a macro to run from a trigger
Goal: create link to internal support tool on tickets (based on requester email), so agents can just click and be taken straight to the information - should it exist.
Tickets are created by customers emailing in.
I have created a macro that successfully creates the link as an internal comment, but this should be seamless, so I want a new ticket to have that link ready to go.
A trigger doesn't seem to have the ability to generate any sort of text field (I don't care if it's in a ticket field or a comment, so long as it's there). And triggers also don't seem to be able to run a macro.
I'm open to other approaches - I just want that link sitting there for agents on ticket open.